Raphael
“I missed you,” I whispered in Beth’s ear, just so that I could watch her cheeks turn rosy red. But I wasn’t just teasing her. I really had missed her all week. Not only her, but Lucy, too. The child’s energy and excitement were contagious.
Unfortunately, I was balls-to-the-walls busy with several issues relating to some of my overseas properties. A gas leak in Spain caused a city-wide evacuation which included a Segretto Star resort. Although my hotel wasn’t responsible for the gas-leak, our commitment to superior customer service required that all the guests that were displaced during the evacuation be accommodated and comped for the stress, inconvenience, and disruption of their holiday experience.
Then there was an international televised beauty pageant that wanted to book the ent……
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